You said we did – Our patients have spoken and we are changing. Find out more about our new appointment system at Modality Wellspring and all the other changes at the practice by watching the below video made by Dr Gandhi:
Feedback form: https://bit.ly/wspfj2024
To view our patient survey results go to: https://bit.ly/wsps2024
Timestamps for the video:
00:00 Introduction
01:28 Modality Wellspring Surgery
03:08 Who are Modality?
06:28 More details on Modality
07:12 Modality Windmill
09:25 Modality Wellspring Patient Survey
12:32 Telephone changes
14:50 Signing in easier
16:08 Right person first time
17:08 More capacity
17:56 General Practice challenges
19:32 What a GP does at Wellspring now
22:35 Planned changes to appointments
25:50 Process at home
27:38 Making medical requests
29:14 When you cant use online
33:25 Patient questions
33:33 Why certain services are not at Wellspring
34:45 Bring blood tests back to Wellspring
36:35 Getting prescriptions easier
39:39 Wellspring Pharmacy is not Modality Wellspring
40:14 Timings and using online requests
44:30 Submitting requests for others
45:50 Flow and confidentiality
We have also created a short video to help patients navigate to the correct area on the NHS app. Please watch the video below:
Please see the document below for the latest Modality Wellspring updates