We do too.
Non-attendance is a major issue for the NHS, increasing waiting list times. Missed appointments can also increase inappropriate and unnecessary A&E attendances.
Patients who do not attend their appointment and do not contact the surgery in advance to cancel or change the appointment have the following effect on the surgery;
- An increase in waiting time for appointments
- Frustration for both staff and patients
- A waste of NHS resources
We appreciate there can be many reasons why patient fail to attend appointments - they feel better, they are scared, transport problems or they simply forget.
All appointments are recorded onto the patient's clinical record; therefore all missed appointments are recorded too.
DNAs COST TIME & MONEY - PLEASE KEEP IT OR CANCEL IT