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Do you feel frustrated when you cannot get an appointment?

We do too.

Non-attendance is a major issue for the NHS, increasing waiting list times. Missed appointments can also increase inappropriate and unnecessary A&E attendances.

Patients who do not attend  their appointment and do not contact the surgery in advance to cancel or change the appointment have the following effect on the surgery;

  • An increase in waiting time for appointments
  • Frustration for both staff and patients
  • A waste of NHS resources

We appreciate there can be many reasons why patient fail to attend appointments - they feel better, they are scared, transport problems or they simply forget.

All appointments are recorded onto the patient's clinical record; therefore all missed appointments  are recorded too.

DNAs COST TIME & MONEY - PLEASE KEEP IT OR CANCEL IT
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