Urgent assessment clinic
If you feel you need to be seen urgently on the same day, we offer an assessment clinic, whereby you call the practice and are asked some general questions about your problem by our reception team. You will then be added to the GP's list, and they will call you back within 3 hours to discuss your problem and advise if you need an appointment or if another method of management would be suitable (e.g. self-care, visiting the pharmacy). If the GP feels you need an appointment, one will be booked for you either on the same day or within a few days, whichever the GP feels most appropriate.
To be added to the urgent assessment clinic, you need to call the surgery on 0115 9505907 between 8.30am and 10.30am every day for morning appointments, or between 1.30pm and 2.30pm (except Thursdays, when we are closed in the afternoon) for afternoon appointments. Please do not visit the surgery for an urgent appointment - we cannot take your details at the desk due to the new data confidentiality laws, so you will need to phone the surgery. Please bear with us as we can be very busy at these times - we do answer all calls, but there may be a short wait.
Please note that requests for sick notes/medical certificates and prescriptions are not classed as urgent and will not be put on the assessment list. If you need to request a sick note, you will need to make a routine telephone appointment with one of the GPs. If you need a prescription, you will need to come to the practice and put a request in writing, or contact your pharmacy and ask them to put in a request on your behalf.