All patients may have a chaperone present for any consultations, examination or procedure where they feel one is required. If you would like a formal chaperone to be present, where possible, please request this when booking the appointment.
We have three practice nurses and a healthcare assistant. Our nursing team are available by appointment for a wide range of services - more information can be found on our 'nursing appointments' page here.
We now have a pharmacist at the practice who performs the majority of our patients' medication reviews. Appointments can be booked in advance if you know you are due for a medication review in the near future. All patients need to have up to date medication reviews in order to check that their management plans are as efficient as possible, and also to ensure that there is no delay in the issuing of prescriptions when requests are put in.
This service is run by Nottingham City Care here at the St Anns Valley centre. Patients can self-refer for clinic appointments by making an appointment at the Nottingham City care reception desk here at the St Anns Valley Centre or contacting the service directly on 0115 8834880.
This service is run by Nottingham City Care providing a daily clinic from a single central location at Boots in the Victoria Centre, City Centre, Nottingham. The treatment room nurses will help you with dressings, wound examination, burns, lacerations and removal of stitches. Patients can contact the service directly via contacting the Nottingham City Health and Care Point on 0300 131 0300.
We are working towards becoming a dementia friendly practice. If you, or someone you know, has dementia and needs more support, you can find out more information using the details below.
If you require any vaccinations relating to foreign travel you need to collect a travel questionnaire from the practice, and complete and return this. This will include which countries and areas within countries that you are visiting to determine what vaccinations are required. The nurse will then check your records to see if you need any additional vaccinations, and you will be contacted to make an appointment for these if they are needed.
There is further information about countries and vaccinations required on the links below:
It is important to complete and return this questionnaire as early as possible after you know you will be travelling - we ask for this to have been received at least 6 weeks before your date of travel. This is because an appointment will be required with the practice nurse to receive the vaccinations, and these are booked into specific clinics which are only available once a week. Additionally, some vaccines have to be ordered as we do not keep them in stock. Your appointment should be at least 2 weeks before you travel to allow the vaccines to work.
Some travel vaccines are ordered on a private prescription and these incur a charge over and above the normal prescription charge. This is because not all travel vaccinations are included in the services provided by the NHS.
Travel Health Questionnaire
To help us offer the appropriate advice, please fill out the online form before coming to see the nurse.
Travelling in Europe
If you are travelling to Europe a very useful booklet has been published with advice and guidance to help you get the most out of your holiday. To visit please click:- http://ec.europa.eu/publications/booklets/eu_glance/86/en.pdf (this is a large document and may take a minute or two to view)
You do not require a doctor's sickness certificate for any illness lasting seven days or less. Your employer may however require you to complete a self-certification form (SC2) which is available from your employer or on the HMRC website.
If you are sick for more than seven days, your employer can ask you to give them some form of medical evidence to support payment of SSP (statutory sick pay).
It is up to your employer to decide whether you are incapable of work. A medical certificate, now called a 'Statement of Fitness for Work’ (see below) from your doctor is strong evidence that you are sick and would normally be accepted, unless there is evidence to prove otherwise.
You could also provide evidence from someone who is not a medical practitioner, e.g. a dentist. Your employer will decide whether or not this evidence is acceptable. If your employer has any doubts, they may still ask for a medical certificate from your GP.
The 'fit note' was introduced on 6 April 2010. With your employer's support, the note will help you return to work sooner by providing more information about the effects of your illness or injury.
For more information see the DirectGov website (where this information was sourced)
Welfare Rights Advice (to 1st November 2013)
07507 854 992
Baby Feeding Team Service CityCare Health & Care Point
Family Nurse Partnership (support for patients under 19 who are having their first baby)
Nottingham Health and Care Point on 0300 13100300
Community Nursing Service
Nottingham Health and Care Point on 0300131 0300
Falls and Bone Health (falls risk assessment and support for anyone aged over 65)
Nottingham Health and Care Point on 0300 131 0300
Intermediate Care (assessment and rehabilitation for patients who might be at crisis point and in need of health and social care support)
Community Cardiac Rehabilitation Service
Community Stroke Service (patients can self-refer for up to 2 years after first being seen by the service)
Integrated Respiratory Service
JUGGLE diabetes education service
T2ONIC (structured education for patients with type 2 diabetes on insulin)
0115 962 7621
Empowerment+ (offers are wide range of advice and support for people living with mental health issues)
0115 924 8021 http://www.empowermentplus.org.uk/
IAPT talking therapies (AQP choice of providers)
www.mhco.org.uk , call 0300 555 5580
Let’s Talk Wellbeing – www.letstalkwellbeing.co.uk call 0115 956 0888 )
ISAS specialist counselling for women (16+) who have experienced sexual violence
Mental Health telephone helpline (emotional support and signposting service- 5pm-9am and 24 hours at weekends)
0800 561 0072
Community Neurology Service
Speech and Language Therapy
Health Change (Signposting service for patients who smoke, are overweight, are inactive or have a poor diet). Signposting is offered to the following:
· Go4It - Children's Weight Management
· New Leaf smoking cessation
· Motivate a 12 week weight management programme for men
· Eatwell 4 Life . Cook and Eat classes.
· Active For Life (YMCA) offers a free 12-week exercise programme
· Slimming World on Referral offers free 12-week programme
· Be Fit offers free gym use, fitness classes and swimming for city residents who receive certain benefits.
· Best Foot Forward offers free weekly short guided health walks
· Ridewise (Cycling for Health) offers free cycle training sessions
· Smokefree Homes support to protect children and family members of smokers
0345 604 7352
New Leaf 0800 561 21 21
Motivate 0115 955 7215
Last Orders offers advice about alcohol
Community Rehabilitation Service
Community Macmillan Service
0115 883 4370
MSK Physiotherapy Service
Podiatry Service via a referral form
Termination of pregnancy
British Pregnancy Advisory Service - 03457 304030 (24 hours)
As from 1st September 2017, anyone who requires help with language during appointments will need to have a pre-booked official interpreter present, or for on the day emergency appointments, use Language Line input.
Family and friends will no longer be allowed to interpret in consultation. It is possible for friends and family to be present in the consultation, but they cannot act as independent interpreters.
At the Wellspring Surgery we are always trying to develop our services so that our patients have the best possible care. We value all patient feedback, and try to use this to improve our services.
Below are some examples of what our patients have asked for, and how we have changed our services to accommodate this:
At the Wellspring Surgery, we encourage our patients to use our online services to book appointments, request prescriptions, and view their records.
It’s really easy to sign up – just pop into the surgery with 2 forms of identification (one photographic and one confirmation of address) and fill in a form.
If you have any questions or queries, our reception team will be able to help you.
It’s important to remember that you should keep your details to your online log in private – see our list of security tips below.
Having access to your records online is a great way to get involved in looking after your health. Your records contain personal information, so it’s important to keep them safe. You should take the same care with your health and social care records as you do if you use online banking.
Here are some tips on how to keep your records safe:
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